GAMES POSTPONEMENT TO 2021

THE OLYMPIC GAMES ARE POSTPONED UNTIL 2021 - HOW DOES THAT AFFECT MY PURCHASE?

On 23rd March 2020, it was announced that the Olympic and Paralympic Games would be postponed until 2021 due to Covid-19. As a result and following many months of discussions, all ticket holders purchases were automatically transferred to the new dates in 2021.

To keep up to date on the news around the postponement please read all of the information via the following dedicated page POSTPONED NEWS.

DELIVERY - HOW WILL YOU DELIVER THE TICKETS TO ME?

All tickets for the Tokyo 2020 Olympic and Paralympic Games will now be delivered via email PDF.

DELIVERY - CAN I KEEP MY TICKETS?

Yes you can, if you are a Japanese dual resident, gifting tickets to friends and family in Japan, have moved back to Japan, are moving to Japan for work, and other TOCOG permissible exceptional circumstances. We advise that you should contact the Japanese Embassy in your country should you be uncertain as to whether or not you may be permitted to enter Japan. KSG is not liable for nor makes any representation as to your ability to enter Japan or otherwise.

PAYMENTS - CAN I PAY BY CREDIT CARD?

Due to the proximity of the Games, no further credit card payments will be accepted

REFUND - DUE TO COVID-19 I WOULD LIKE TO GET A REFUND FOR MY TICKETS *UPDATED*

The system to request a return of event tickets has now been closed by TOCOG.

All ticket holders have been automatically transferred to the same sessions to be held in 2021. All seats have been allocated in your name and seat assignment has been completed.

You can keep updated by checking the following link on a regular basis

https://tokyo.kingdomsg.com/postponed

REFUND - I CANCELLED AND I WANT TO CLAIM AGAINST MY TRAVEL INSURANCE, DO I HAVE TO DO ANYTHING?

Yes, if you have made a claim against your travel insurance you have to inform us as we might need to share your invoice with your travel insurance provider or be required to provide a letter. Please let us know if you have successfully made or intend on making a claim so we can prepare the necessary document required. For any clients that have already made your claim please let us know by reply email.

REFUND - I COMPLETED MY FORM AND AM WAITING ON A REFUND, WHEN WILL THAT HAPPEN?

Please note that any return of funds for event tickets will be face value in Yen, and not take place until TOCOG action such refunds which TOCOG have advised will be after June 2021 and before December 2021.

REFUND - I CHANGED MY CREDIT CARD / BANK - WHAT NOW?

For clients that paid with cards, the process to return funds if you have changed you card or changed your bank will be publicised soon. We will upload this information on our Downloads Page as well as the Postponement News Page.

DO I NEED A VISA TO ENTER JAPAN?

A visa application to enter Japan is separate from ticket purchasing.

This is an internal government matter- which changes from country to country, but we will help you where we can.

You need to contact your local Japanese embassy or consulate.

If you purchase a ticket package from us we will be able to provide you with a letter of assistance. We do not provide a letter if you have only bought standalone tickets.

Purchasing Tokyo 2020 Olympic Games tickets does NOT guarantee you a visa. You are bound by your country’s requirements as you would normally be, when travelling to Japan.

We’re still getting confirmation from TOCOG in regards to the any other  documentation we can give you to help with your visa application.

Please refer directly to the Tokyo 2020 website for further and most up to date information:

https://tokyo2020.org/en/get-involved/spectators/travel-to-japan/

WHERE CAN I FIND KSG? WHERE ARE YOU LOCATED? DO YOU HAVE AN OFFICE IN MY COUNTRY?

Kingdom Sports Group is based in Sydney, Australia. We have been involved in 11 Summer, Winter and Youth Olympic Games, as well as Paralympic Games, Commonwealth Games, Asian Games and Rugby World Cup.

We do not have an office in any other nation.

You can also contact us via email:

info@kingdomsg.com

Our postal address is:
PO Box 262
Neutral Bay
NSW 2089
Australia

HOW CAN I CHECK THE FACE VALUE OF TICKETS?

You can locate the price list on our Downloads Page https://tokyo.kingdomsg.com/faq/downloads

ARE YOU OFFICIAL?

HOW DO I KNOW YOU ARE OFFICIAL?

Kingdom Sports Group is an official and exclusive agent for 35 nations for the Olympic Games. That means we are the only legal source for tickets and packages to residents and corporate clients for each of the following nations:

Bangladesh, British Virgin Islands, Brunei Darussalam, Botswana, Burkina Faso, Cameroon, Eritrea, Eswatini, Indonesia, Kenya, Kiribati, Laos, Liberia, Malaysia, Mauritius, Mozambique, Namibia, Nepal, Nigeria, Pakistan, Philippines, Rwanda, Sierra Leone, Singapore, Sri Lanka, Tanzania, The Gambia, Timor-Leste, Tonga, Turkmenistan, Tuvalu, Uganda, Vietnam, Zambia, Zimbabwe.

You can visit the Tokyo 2020 website to ensure our appointment is confirmed, combined with the use of the Authorised Ticket Resellers logo

https://ticket.tokyo2020.org/Home/ATRList

If anyone else tries to sell you tickets or packages from any of the above nations, they are not authorised to do so. The tickets could be fake or fraudulent and you will be denied entry into the stadiums. Please report all fraudulent activity to us, so we can protect you.

PURCHASE ELIGIBILITY

WHAT PROOF OF RESIDENCY DO YOU NEED? HOW DO I SEND PROOF OF RESIDENCY?

We will need something that shows you are a resident of one of the territories where we are the Authorised Ticket Reseller (ATR). This includes a phone or utility bill with your name and address on it, a driver’s license with you address, a student ID card. We will ask for this information from you at a later date in the first quarter of 2021.

I LIVE IN ANOTHER COUNTRY NOT LISTED ON YOUR WEBSITE. WHY CAN’T I BUY FROM YOU?

We are the Authorised Ticket Resellers (ATR) for 35 Nations on an exclusive basis:

Bangladesh, British Virgin Islands, Brunei Darussalam, Botswana, Burkina Faso, Cameroon, Eritrea, Eswatini, Indonesia, Kenya, Kiribati, Laos, Liberia, Malaysia, Mauritius, Mozambique, Namibia, Nepal, Nigeria, Pakistan, Philippines, Rwanda, Sierra Leone, Singapore, Sri Lanka, Tanzania, The Gambia, Timor-Leste, Tonga, Turkmenistan, Tuvalu, Uganda, Vietnam, Zambia, Zimbabwe.

If your country is not listed, we are not permitted to sell to you.

If your country has not appointed an ATR, please contact your National Olympic Committee. If there are no plans in your country to appoint an ATR, then you will need to wait and see if Tokyo 2020 open up worldwide sales in 2021.

I AM PLANNING ON MOVING, HOW DO I INFORM YOU OF MY NEW ADDRESS?

You are able to log into our system if you have already placed an order. It is the Customer Account area. If you ticked “keep shipping address” when you placed the order you will be able to update it through your Customer Account area.

Please click here to view/download instructions for the Customer Account area.

If your shipping address doesn’t appear, please contact us and we’ll be able to update it:

info@kingdomsg.com

 

CAN I RESELL MY TICKET?

No, you cannot resell your ticket. There is no platform or program for tickets issued to ATR's and sold internationally for you to be able to offer tickets for sale

CAN I BUY FOR FRIENDS AND FAMILY?

If you are purchasing for friends and family, you remain legally responsible for the tickets.

Your friends or family must know that you have purchased the tickets from Kingdom Sports Group. Also, we recommend that you provide them with a copy of your invoice to have on them.  They may be questioned upon entry into the stadium.

You cannot sell to friends or family for more than what you have paid, this is strictly against the rules and regulations.

If you resell your tickets illegally, you run the risk that they can be used as a fraudulent activity, and you continue to remain legally responsible for these tickets.

If it is found that tickets are misused, sold on the black market, are in the hands of ticket touts, found being offered on the street, or sold online illegally you run the risk of every ticket we sold you being canceled without any opportunity for a refund being issued to you under the breach of the rules and regulations.

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Authorised Ticket Reseller for Bangladesh, British Virgin Islands, Brunei Darussalam, Botswana, Burkina Faso, Cameroon, Eritrea, Eswatini, Indonesia, Kenya, Kiribati, Laos, Liberia, Malaysia, Mauritius, Mozambique, Namibia, Nepal, Nigeria, Pakistan, Philippines, Rwanda, Sierra Leone, Singapore, Sri Lanka, Tanzania, The Gambia, Timor-Leste, Tonga, Turkmenistan, Tuvalu, Uganda, Vietnam, Zambia, Zimbabwe.

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