The Olympic Games are postponed until 2021 - how does that affect my purchase?

On 23rd March 2020, it was announced that the Olympic and Paralympic Games would be postponed until 2021 due to Covid-19. As a result and following many months of discussions, all ticket holders purchases were automatically transferred to the new dates in 2021. To keep up to date on the news around the postponement please read all of the information via the following dedicated page POSTPONED NEWS.

How do I know you are official?

Kingdom Sports Group is an official and exclusive agent for 36 nations for the Olympic Games. That means we are the only legal source for tickets and packages to residents and corporate clients for each of the following nations Bangladesh, British Virgin Islands, Brunei Darussalam, Botswana, Burkina Faso, Cameroon, Eritrea, Eswatini, Indonesia, Kenya, Kiribati, Laos, Liberia, Malaysia, Mauritius, Mozambique, Namibia, Nepal, Nigeria, Pakistan, Philippines, Rwanda, Sierra Leone, Singapore, Sri Lanka, Tajikistan, Tanzania, The Gambia, Timor-Leste, Tonga, Turkmenistan, Tuvalu, Uganda, Vietnam, Zambia, Zimbabwe.

You can visit the Tokyo 2020 website to ensure our appointment is confirmed, combined with the use of the Authorised Ticket Resellers logo

https://ticket.tokyo2020.org/Home/ATRList 

If anyone else is trying to sell you tickets or packages from any of the above nations, they are not authorised to do so, the tickets could be fake or fraudulent, and you will be denied entry into the stadiums. Please report all fraudulent activity to us so we can protect you. 

I want to go to Opening or Closing Ceremony, how do I get a ticket?

Opening Ceremony tickets are currently unavailable outside of the packages we have released. If you would like to attend the Opening Ceremony, we advise you to purchase one of packages consisting of this event. 

We do have an Opening Ceremony and Closing Ceremony viewing party at the Hilton Shinjuku for anyone that is unable to purchase a ticket to the ceremony. Due to the demand this product is also limited and might not be available at the time of your attempted purchase. 

What is an Opening or Closing Ceremony Hospitality Ticket?

A Hospitality ticket is an in-venue program run by Tokyo 2020 where you can experience some of the most incredible seats and dining at many venues across the Olympic Games. Opening and Closing Ceremony will go on sale soon via this option.

Prices start from JPY 700,000 (US$6,797) for Closing and JPY 1,100,000 (US$10,680) for Opening Ceremony.

To make an enquiry about making a purchase please email info@kingdomsg.com 

How do I purchase just a ticket without a package?

KSG operated a ticket only lottery in July 2019. The result was very competitive, with 6.05% of applications winning the right to buy at least one event they requested. We are not planning on running another lottery.

On 9th December 2019 commenced first come first serve sales.

MAX - 5 events per household / email address, 4 tickets per session, 20 tickets per email household. Anything more than this limit we have the right to cancel any order and release the tickets back for sale. This rule is strictly enforceable and is in place to ensure all customers have a chance to attend the Games.

With the postponement of the Games to 2021, there has been a reduction in tickets available for the Games.  

Tokyo 2020 might release any last minute tickets online in April 2021 for world wide sales but this is not guaranteed and will only consist of a very limited amount of tickets that have not been purchased in their domestic program. It will not include Ceremony or high demand tickets.

If a ticket is not available it is either sold out or out of stock at the time of being purchased.

Can I pay by credit card?

Credit card transactions are currently suspended until further notice. All payments will need to be made via bank transfer after our accounts department issues a tax invoice. 

Can I upgrade or buy extra tickets with my package?

Yes, if the package is Silver and above. After the purchase of the package that best suits your interests, you have the ability to request for either an upgrade of a ticket or add more tickets to the current package. This is subject to availability and your travel advisor will contact you with the outcome of your request.

Can I select my own events in a package?

Yes, if you select a Create Your Own Package (CYOP) or a Diamond package. The minimum is a 6-night stay with event tickets subject to availability. This process will include small additional administration costs which is slightly higher than any existing retail package available online.

I want to buy a package but it won’t let me / it has sold out / it is not available

Sales commenced at midday Japan time on 20th June 2019 were conducted in first come first serve. At this stage all packages that are in stock are available on line. We may release further packages in the future so please check back on a regular basis. 

What proof of residency do you need? How do I send proof of residency?

We will need something that shows you are resident. This includes a phone or utility bill with your name and address on it, a drivers license with you address, a student ID card. We will ask for this information from you at a later date in the first quarter of 2021.

I live in another country not listed on your website. Why can’t I buy from you?

We are the Authorised agent for 36 Nations on an exclusive basis. These are Authorised Ticket Reseller for Bangladesh, British Virgin Islands, Brunei Darussalam, Botswana, Burkina Faso, Cameroon, Eritrea, Eswatini, Indonesia, Kenya, Kiribati, Laos, Liberia, Malaysia, Mauritius, Mozambique, Namibia, Nepal, Nigeria, Pakistan, Philippines, Rwanda, Sierra Leone, Singapore, Sri Lanka, Tajikistan, Tanzania, The Gambia, Timor-Leste, Tonga, Turkmenistan, Tuvalu, Uganda, Vietnam, Zambia, Zimbabwe. If your country is not listed then we are not permitted to sell to you.

If your country has not appointed an ATR, please contact your National Olympic Committee. If there is no plans in your country to appoint an ATR, then you will need to wait until Tokyo 2020 opens up worldwide sales (if they even do this) in 2021. 

Where can I find KSG? Where are you located? Do you have an office in my country?

Kingdom Sports Group is based in Sydney, Australia. We have been involved in 11 Summer, Winter and Youth Olympic Games, as well as Paralympic Games, Commonwealth Games, Asian Games and Rugby World Cup.

We do not have an office in any other nation.

When will I get my tickets?

In June 2021 we will be provided our tickets by Tokyo 2020. We need around 6 weeks to prepare all client orders and they will be dispatched in Late June / Early July 2021. All tickets will be souvenir (keepsake) tickets (subject to TOCOG current plans)

How will you ship me the tickets?

We will ship only using DHL or FedEx depending on which country you are located. 

I am planning on moving, how do I inform you of my new address?

In March 2021 we will commence preparation for all clients to confirm their delivery address. If you have moved to another address at this time is when we will be in a position to update your record. It is very important to note that we can not deliver outside of our 36 nations regardless of your new address.

Example: You placed your order as a resident in Singapore, and have now moved to Germany.

  • KSG is not licensed to courier our tickets to this nation regardless of your change of circumstances.
  • You will then need to collect your tickets in person at the KSG Games Time HQ during the Games.
  • The client that placed the order MUST be the person to attend for collection.
  • You can not nominate someone else to collect on your behalf

We are a family, what type of package can you help us with?

Hotel rooms in Tokyo are generally very small, and it can be quite difficult to allow three or four beds in a hotel room. Even in some 5 Star hotels they refuse to allow an addition bed. 

Triple rooms are available in the following properties (subject to availability)

  • 5+ Star Four Seasons Otemachi
  • 4.5 Star Sheraton
  • 3.5 Star Miramu Tokyo Ginza East
  • 3.5 Star Miramu Shinjuku (SOLD OUT)

Quad, Family of 5 and Family of 6 rooms are available in the following property (subject to availability)

  • 3.5 Star Miramu Tokyo Ginza East (SOLD OUT)

Can I Resell my ticket?

No, you can not resell your ticket. There is not a platform or program for tickets issued to ATR's and sold internationally for you to be able to offer tickets for sale

Can I buy for friends and family?

If you are purchasing for friends and family you remain legally responsible for the tickets.

Your friends or family must know that you have purchased the tickets from KSG, and in turn we recommend that you provide them with a copy of your invoice to have on them in any situation they might be questioned upon entry into the stadium.

You can not sell to friends or family for more than what you have paid, this is strictly against the rules and regulations.

If you resell your tickets illegally, you run the risk that they can be used as a fraudulent activity, and you continue to remain legally responsible for these tickets.

If it is found that tickets are misused, sold on the black market, are in the hands of ticket touts, found being offered on the street, or sold online illegally you run the risk of every ticket we sold you being cancelled without any opportunity for a refund being issued to you under the breach of the rules and regulations.

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Authorised Ticket Reseller for Bangladesh, British Virgin Islands, Brunei Darussalam, Botswana, Burkina Faso, Cameroon, Eritrea, Eswatini, Indonesia, Kenya, Kiribati, Laos, Liberia, Malaysia, Mauritius, Mozambique, Namibia, Nepal, Nigeria, Pakistan, Philippines, Rwanda, Sierra Leone, Singapore, Sri Lanka, Tanzania, The Gambia, Timor-Leste, Tonga, Turkmenistan, Tuvalu, Uganda, Vietnam, Zambia, Zimbabwe.

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