GAMES POSTPONEMENT TO 2021

THE OLYMPIC GAMES ARE POSTPONED UNTIL 2021 - HOW DOES THAT AFFECT MY PURCHASE?

On 23rd March 2020, it was announced that the Olympic and Paralympic Games would be postponed until 2021 due to Covid-19. As a result and following many months of discussions, all ticket holders purchases were automatically transferred to the new dates in 2021.

To keep up to date on the news around the postponement please read all of the information via the following dedicated page POSTPONED NEWS.

DUE TO COVID-19 I WOULD LIKE TO GET A REFUND FOR MY TICKETS

The system to request consignment return of event tickets has now been closed by TOCOG.

All ticket holders have been automatically transferred to the same sessions to be held in 2021. All seats have been allocated in your name and seat assignment has been completed.

Tokyo 2020 (TOCOG), have advised that continued discussions on the games will take place and spectator discussions including COVID-19 countermeasures will be discussed in November and December this year. There will be further advice provided between January and March. At these times TOCOG will decided whether to open up return requests again.

You can keep updated by checking the following link on a regular basis

https://tokyo.kingdomsg.com/postponed

I BOUGHT BEFORE THE POSTPONEMENT, WHEN WILL I GET UPDATED TICKET DATES?

We have been working with our suppliers and Tokyo 2020 to negotiate updated package dates.

The next phase is for us to issue you with your official itineraries for your updated package.

These will be completed over the next three months in order via the following priority list

• Elite Club
• Diamond
• Platinum
• Gold
• Silver
• Family
• Bronze
• Bronze Bites
• Ticket Bundles / Hospitality

We thank you for your patience, should you have any further questions you can view the updated schedule via the following link

https://tokyo2020.org/en/schedule/

ABOUT US

HOW DO I KNOW YOU ARE OFFICIAL?

Kingdom Sports Group is an official and exclusive agent for 35 nations for the Olympic Games. That means we are the only legal source for tickets and packages to residents and corporate clients for each of the following nations:

Bangladesh, British Virgin Islands, Brunei Darussalam, Botswana, Burkina Faso, Cameroon, Eritrea, Eswatini, Indonesia, Kenya, Kiribati, Laos, Liberia, Malaysia, Mauritius, Mozambique, Namibia, Nepal, Nigeria, Pakistan, Philippines, Rwanda, Sierra Leone, Singapore, Sri Lanka, Tanzania, The Gambia, Timor-Leste, Tonga, Turkmenistan, Tuvalu, Uganda, Vietnam, Zambia, Zimbabwe.

You can visit the Tokyo 2020 website to ensure our appointment is confirmed, combined with the use of the Authorised Ticket Resellers logo

https://ticket.tokyo2020.org/Home/ATRList

If anyone else tries to sell you tickets or packages from any of the above nations, they are not authorised to do so. The tickets could be fake or fraudulent and you will be denied entry into the stadiums. Please report all fraudulent activity to us, so we can protect you.

WHERE CAN I FIND KSG? WHERE ARE YOU LOCATED? DO YOU HAVE AN OFFICE IN MY COUNTRY?

Kingdom Sports Group is based in Sydney, Australia. We have been involved in 11 Summer, Winter and Youth Olympic Games, as well as Paralympic Games, Commonwealth Games, Asian Games and Rugby World Cup.

We do not have an office in any other nation.

You can also contact us via email:

info@kingdomsg.com

Our postal address is:
PO Box 262
Neutral Bay
NSW 2089
Australia

TICKETS, BUNDLES & PACKAGES

I WANT TO GO TO THE OPENING OR CLOSING CEREMONY; HOW DO I GET A TICKET?

Opening Ceremony tickets are currently unavailable outside of the packages we have released. If you would like to attend the Opening Ceremony, we advise you to purchase one of packages consisting of this event.

We do have an Opening Ceremony and Closing Ceremony Viewing Party at the Hilton Shinjuku for anyone that is unable to purchase a ticket to either of the ceremonies. Due to demand this product is also limited and might not be available at the time of your attempted purchase.

WHAT IS AN OPENING OR CLOSING CEREMONY HOSPITALITY TICKET?

A Hospitality ticket is an in-venue program run by Tokyo 2020 where you can experience some of the most incredible seats and dining at many venues across the Olympic Games. Opening and Closing Ceremony will go on sale soon via this option.

Prices start from JPY 700,000 (US$6,797) for Closing and JPY 1,100,000 (US$10,680) for Opening Ceremony.

To make an enquiry about making a purchase please email info@kingdomsg.com

HOW DO I PURCHASE JUST A TICKET- WITHOUT A PACKAGE?

KSG operated a ticket-only lottery in July 2019. The response was staggering, with only 6.05% of applications winning the right to buy at least one event they requested. We are not planning on running any future lotteries.

On the 9th December 2019 we commenced our first come first serve Standalone Ticket sales. We have a limit of 5 events per household / email address, 4 tickets per session, 20 tickets per household / email address. We have the right to cancel any orders and release the tickets back for sale for any orders over this limit. This rule has been widely enforced, to ensure all customers have a chance to attend the Games.

With the postponement of the Games to 2021, there has been a reduction in tickets available for the Games.  Since the postponement, Tokyo 2020 have not released any last-minute tickets for worldwide sales as they had previously been considering.

If a ticket is not available, it is either sold out or out of stock at the time of being purchased.

CAN I PAY BY CREDIT CARD?

Credit card transactions are only allowed for orders under USD $1,500. For orders $1,500 and above, payment needs to be made via bank transfer. Our accounts department will issue a tax invoice within a few days of the order being placed.

Orders must be paid within 7 days of the order being placed.

Outstanding orders will be cancelled.

PACKAGES

CAN I UPGRADE OR BUY EXTRA TICKETS WITH MY PACKAGE?

Yes, if the package is Silver and above. After you have purchased the package that best suits your interests and timeframe, you have the ability to request for either an upgrade of a ticket or add more tickets to the current package. This is subject to availability and your travel advisor will contact you with the outcome of your request.

info@kingdomsg.com.au

CAN I SELECT MY OWN EVENTS IN A PACKAGE?

Yes, you need to select a Create Your Own Package (CYOP) or a Diamond package. The minimum is a 6-night stay, with event tickets subject to availability. This process will include a small administration fee.

WE ARE A FAMILY, WHAT TYPE OF PACKAGE CAN YOU HELP US WITH?

Hotel rooms in Tokyo are generally very small, and it can be quite difficult to allow three or four beds in a hotel room. Even in some 5 Star hotels they refuse to allow an addition bed.

Triple rooms are available in the following properties (subject to availability)

- 5+ Star Four Seasons Otemachi
- 4.5 Star Sheraton
- 3.5 Star Miramu Tokyo Ginza East
- 3.5 Star Miramu Shinjuku (SOLD OUT)

Quad, Family of 5 and Family of 6 rooms are available in the following property (subject to availability)

3.5 Star Miramu Tokyo Ginza East (SOLD OUT)

I WANT TO BUY A PACKAGE BUT IT WON’T LET ME / IT HAS SOLD OUT / IT IS NOT AVAILABLE

At this stage all packages that are in stock are available online. We may release further packages in the future so please check back on a regular basis.

PURCHASE ELIGIBILITY

WHAT PROOF OF RESIDENCY DO YOU NEED? HOW DO I SEND PROOF OF RESIDENCY?

We will need something that shows you are a resident of one of the territories where we are the Authorised Ticket Reseller (ATR). This includes a phone or utility bill with your name and address on it, a driver’s license with you address, a student ID card. We will ask for this information from you at a later date in the first quarter of 2021.

I LIVE IN ANOTHER COUNTRY NOT LISTED ON YOUR WEBSITE. WHY CAN’T I BUY FROM YOU?

We are the Authorised Ticket Resellers (ATR) for 35 Nations on an exclusive basis:

Bangladesh, British Virgin Islands, Brunei Darussalam, Botswana, Burkina Faso, Cameroon, Eritrea, Eswatini, Indonesia, Kenya, Kiribati, Laos, Liberia, Malaysia, Mauritius, Mozambique, Namibia, Nepal, Nigeria, Pakistan, Philippines, Rwanda, Sierra Leone, Singapore, Sri Lanka, Tanzania, The Gambia, Timor-Leste, Tonga, Turkmenistan, Tuvalu, Uganda, Vietnam, Zambia, Zimbabwe.

If your country is not listed, we are not permitted to sell to you.

If your country has not appointed an ATR, please contact your National Olympic Committee. If there are no plans in your country to appoint an ATR, then you will need to wait and see if Tokyo 2020 open up worldwide sales in 2021.

DO I NEED A VISA TO ENTER JAPAN?

A visa application to enter Japan is separate from ticket purchasing.

This is an internal government matter- which changes from country to country, but we will help you where we can.

You need to contact your local Japanese embassy or consulate.

If you purchase a ticket package from us we will be able to provide you with a letter of assistance. We do not provide a letter if you have only bought standalone tickets.

Purchasing Tokyo 2020 Olympic Games tickets does NOT guarantee you a visa. You are bound by your country’s requirements as you would normally be, when travelling to Japan.

We’re still getting confirmation from TOCOG in regards to the any other  documentation we can give you to help with your visa application.

Please refer directly to the Tokyo 2020 website for further and most up to date information:

https://tokyo2020.org/en/get-involved/spectators/travel-to-japan/

ORDER DELIVERY

WHEN WILL I GET MY TICKETS?                                   

Tokyo 2020 will provide our tickets around June 2021. We need around 6 weeks to do an audit of the tickets and prepare all client orders. So they will be dispatched in Late June / Early July 2021. All tickets will be physical, souvenir (keepsake) tickets (subject to TOCOG current plans)

HOW WILL YOU DELIVER THE TICKETS TO ME?

We will be using DHL or FedEx only, depending on which country you are located.

I AM PLANNING ON MOVING, HOW DO I INFORM YOU OF MY NEW ADDRESS?

You are able to log into our system if you have already placed an order. It is the Customer Account area. If you ticked “keep shipping address” when you placed the order you will be able to update it through your Customer Account area.

Please click here to view/download instructions for the Customer Account area.

If your shipping address doesn’t appear, please contact us and we’ll be able to update it:

info@kingdomsg.com

It is very important to note that we cannot deliver outside of our 36 nations regardless of your new address.

For example, You have placed your order while you were a resident in Singapore and have now moved to Germany.

KSG is not licensed to courier our tickets to this nation regardless of your change of circumstances.

You will need to collect your tickets in person at the KSG Games Time HQ during the Games.

The client that placed the order MUST be the person to attend for collection.

You cannot nominate someone else to collect on your behalf.

RESELLING/TRANSFERRING TICKETS

..

CAN I RESELL MY TICKET?

No, you cannot resell your ticket. There is no platform or program for tickets issued to ATR's and sold internationally for you to be able to offer tickets for sale

CAN I BUY FOR FRIENDS AND FAMILY?

If you are purchasing for friends and family, you remain legally responsible for the tickets.

Your friends or family must know that you have purchased the tickets from Kingdom Sports Group. Also, we recommend that you provide them with a copy of your invoice to have on them.  They may be questioned upon entry into the stadium.

You cannot sell to friends or family for more than what you have paid, this is strictly against the rules and regulations.

If you resell your tickets illegally, you run the risk that they can be used as a fraudulent activity, and you continue to remain legally responsible for these tickets.

If it is found that tickets are misused, sold on the black market, are in the hands of ticket touts, found being offered on the street, or sold online illegally you run the risk of every ticket we sold you being canceled without any opportunity for a refund being issued to you under the breach of the rules and regulations.

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Authorised Ticket Reseller for Bangladesh, British Virgin Islands, Brunei Darussalam, Botswana, Burkina Faso, Cameroon, Eritrea, Eswatini, Indonesia, Kenya, Kiribati, Laos, Liberia, Malaysia, Mauritius, Mozambique, Namibia, Nepal, Nigeria, Pakistan, Philippines, Rwanda, Sierra Leone, Singapore, Sri Lanka, Tanzania, The Gambia, Timor-Leste, Tonga, Turkmenistan, Tuvalu, Uganda, Vietnam, Zambia, Zimbabwe.

Keep in touch with us for the latest news & alerts .